Do People Know Your Intention?

October 12, 2019

Do people know your intention? I read once that trust is comprised of two elements – character and competence.  Knowing the character of an individual will certainly determine if they are trustworthy.  Do they act with integrity or kindness? Just as well, it’s imperative to know that the person has the competence, the ability, to get the job done. That got me thinking about a third element that I don’t hear much about in leadership conversations.  How often do we focus on intention? I really believe this is one of the most fundamental elements of leadership and a building block for trust and reputation and yet, how often do we intentionally focus on intention (see what I did there?)? To be clear, I’m not speaking of being intentional in behavior or starting your day by setting your intentions – which are very important, by the way – rather, I’m speaking about your team, customers, or stakeholders knowing the true intention behind your actions. Are your intentions externally focused on your team’s mission, goals, values, and growth opportunities? Or, are they internally driven for your gain? If people don’t know your intention, it leaves them to wonder and in those spaces of speculation, trust, reputation, and results can diminish because rarely are people thinking of positive intentions.  Oh, you say that sounds so negative, Mike! According to a Harvard Business Review study, 58% of employees would trust a stranger over their boss! Think that’s a problem with intention? Jim Meehan, a British psychologist, once wrote that to gain trust with people you need to let them know two things: I mean you no harm I seek your greatest good As leaders, isn’t that our true goal with building trust, which then will lead to results? Stop leaving your intention to question! It’s a waste of everyone’s time and energy – two resources we never have enough of! So, how do you let people know your intention? It starts with how you show up and engage based upon your values.  Are you values grounded in your personal belief? The team’s mission? The company’s vision? If you are living into these values on a consistent basis, then people will know your intention by what they see.  Complement your actions by also verbally telling your team your intentions – for them, for the project, for the client. Transparency is a vital piece of trust and leadership.  If you are walking the walk, then being transparent won’t be an issue! Give it some thought.  How do you ensure people know your intention? To watch a video on this message, please visit my YouTube page here!

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3 Keys to Avoid Change Fatigue

July 3, 2019

3 Keys to Avoid Change Fatigue How many times do we hear that people WANT change, but don’t WANT TO change? I’m a believer in that, however, I believe that leadership and Change Fatigue has a lot to do with the latter! A study on change management featured in Forbes article illustrated that 70% of organizational change fails! Change is thrown around so much these days that it can cause more harm than good – for individuals and organizations. Change Fatigue can happen when people have experienced poor change managers and management – “Here we go again! What makes them think it will be different this time?”, is a refrain I’ve heard in hallways over the years (both as an employee and change agent). People have to belief that the promise of the new is worth the abandonment of the old. What can prevent Change Fatigue is change WITH leadership serving up healthy portions of vision, planning, and communication! It takes all three if you are leading change and only providing 1/3 or 2/3 of that equation (in any combination) will lead to team frustration, dissent, ambiguity, anxiety, and disenfranchisement, to name a few areas of concern! For many people change can be paralyzing. Change can leave them wondering about their value and worth within the team or organization. “Am I going to work myself out of a job?” “I’ve been known for this skill on the team, but will it still be needed? Will I still be needed?” Vision: Where are we going? Why are we going there? How will this benefit our organization, and me?? These are just a few of the questions that must be addressed, built out, and clearly defined if people are going to put forth the effort and invest the time required to bring this vision to life! Planning: How will we make this vision a reality? What is my role? What are the benchmarks that tell us we are heading in the right direction? Planning brings to light the tools and processes that will be required to bring the vision to life! Communication: The consistent cadence of updates, reminders and encouragement during challenging times of change is vital when we often don’t see the immediate results. Communication becomes a glue that will help bind teams and individuals together – or, if there is not enough well-thought-out communication, can erode trust and enthusiasm. I once read that if people on your team can’t do a good impression of you, then you aren’t communicating enough! The responsibility of change rests on the shoulders of leadership. So, if you are considering change within your organization or team, embarking on change, or in the middle of change, make sure that you are hitting the vision, planning, and communication targets to drive the change you are looking for and drive out Change Fatigue! What are your experiences with Change Fatigue?

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Get Outside of Your Jar!

May 7, 2019

I recently spoke at a business owner summit and asked the audience how often they checked the finances of their company.  The answers ranged from quarterly and monthly to weekly and daily. Then I asked them why they check their finances? Their answers included “to get a baseline”, “to properly forecast spending” and “to see if there are any problems that could be coming and prepare.” All very responsible answers, I told them! Then, I asked “when was the last time you did a check on your reputation?” The room fell silent! You see, the finances are an external measure while our reputations hit us personally.  And, that usually freaks people out because it makes us vulnerable. However, within vulnerability comes immense strength – if you have the courage to step into it in order to grow, evolve, and make an impact. “It’s hard to read the label when you are inside the jar!” While a Reputation Audit can be done for an organization, I’ll focus this on you, the individual! Here are Four Key Steps to performing your personal Reputation Audit: Identify Your Core Group – Choose a small group of people that you trust will tell you what you need to hear, not just what you want to hear. Trust is critical for this exercise because when we know the intentions are for your growth, then we know the feedback is honest and for our greatest good! Ensure that these people represent different aspects of your life – work, social, faith, community, family. Communicate Your Goal & Ask Questions – These are individual conversations, so let them know that you want to check in on your reputation, that you want to ensure it’s strong or whatever your goal in this may be. Then have some questions ready to go, for example: “Do you know my values by the way we interact?” “Do my actions align with my values?” “Do I live into my commitments?” “Am I responsive?” “What is my reputation?” Since you will be getting answers from people in different areas of your life, you may begin to see trends where people are having/seeing similar experiences with you.  Listen. Don’t Talk! – Stephen Covey once said that people often listen with the intent to reply, not with the intent to understand. Don’t try to “explain” your behavior when people are giving you feedback. Just listen and take notes. Again, this is where those behavior trends may start to emerge and you may see gaps and opportunities appear.  Perhaps you realize that the decisions you rationalized as “not a big deal”, were in fact a big deal to those around you! You won’t know until you ask and listen. Make A Plan & Act – Now, gather the information and target one or two areas that you can begin to work on.  Start with small steps to ensure that your actions and decisions are aligning with your values.  By doing this, with consistency and over time, you can make an impact and then move on to other areas.  Continue to think ‘long game’ on this! There is no […]

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