What’s the Difference Between Ignorance & Apathy?

June 10, 2019

What’s the Difference Between Ignorance & Apathy? I was recently at my son’s New Student Orientation day at Appalachian State University in Boone, NC, and one administrator was telling the parents about how she works with new students to shift their mindsets from high school to college. One way to do this, she said, was to ask the students what the difference was between ignorance and apathy.  She said she got an interesting response from a student one time that went like this, “I don’t know and I don’t care!” First off, what a priceless answer, but after the room of parents composed itself, I really started to think about that question and what came to life for me when I reflected on the answer and its mindset. For me, as I thought about the question, answer, and subsequent mindset, I began to think about the word complacency! I can’t afford to be complacent in my work as I build my practice or the value I strive to deliver to those in my life.  In order for me to create, evolve, and make an impact, I cannot be complacent.  I cannot sit back and be satisfied, nor can I just sit and wait for opportunities to just show up. Years ago, that mindset would have scared me because it meant that I was always on and couldn’t celebrate or be happy.  And, for a long period in my own life, I was that person.  I feared that if I showed any sign of happiness or contentment for my work that I would fall behind. I learned that is not a healthy way to live or work towards my goals (not for myself or the people around me!). I’ve learned that I can chill, that I can celebrate wins, and be happy – and, most importantly, that I won’t lose my edge to be competitive, to create value, and drive forward! But, getting back to complacency … I’ve written that word on an index card as a visual anchor to keep me focused on making that call … sending that email … creating that piece of content in order to keep moving towards my goals – and, yes, still celebrating along the way! I’d love to know what word pops into your head when you think about this! Please share it in the post and let’s continue to motivate each other … if you’d like to see this video message, please click here and enjoy! Cheers to you!

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Shed Your Skin of Survival!

May 19, 2019

Shed Your Skin of Survival! We are living in an amazing time of greater awakening and personal awareness to “what could be?” Many are waking up to question that little voice in their heads telling them all the fear-based reasons they aren’t enough … Many more are harnessing the courage, strength, and vision to drive themselves towards greater opportunities – a greater life!   A greater life is purely defined by the individual, but I can tell you that it is definitely not a life of survival! It’s not a life of sleep walking!   New habits will create a new life.   Can you catch a glimpse of a vision that you can run towards? Can you put a name to the habits that no longer serve you in this new season?   Remember, habits are also the thoughts that we give credibility, acknowledgment, and belief to … habits are also our self-talk! The way that we speak to ourselves when thinking through choices of either staying in survival mode or breaking out to thrive in new ways.   So, what are you saying to yourself?   We can’t underestimate the power of that little voice in our heads … but here’s something to remember – the more we think about and move towards breaking out of our comfort zones to do more or be more, the louder that little voice will become … know why? Because that voice is rooted in survival! It’s fearful … it knows that if you listen to another voice – the one in your heart – that you will no longer need it … and, the truth is, you don’t!   Cheers to you shedding the skin of survival!

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Get Outside of Your Jar!

May 7, 2019

I recently spoke at a business owner summit and asked the audience how often they checked the finances of their company.  The answers ranged from quarterly and monthly to weekly and daily. Then I asked them why they check their finances? Their answers included “to get a baseline”, “to properly forecast spending” and “to see if there are any problems that could be coming and prepare.” All very responsible answers, I told them! Then, I asked “when was the last time you did a check on your reputation?” The room fell silent! You see, the finances are an external measure while our reputations hit us personally.  And, that usually freaks people out because it makes us vulnerable. However, within vulnerability comes immense strength – if you have the courage to step into it in order to grow, evolve, and make an impact. “It’s hard to read the label when you are inside the jar!” While a Reputation Audit can be done for an organization, I’ll focus this on you, the individual! Here are Four Key Steps to performing your personal Reputation Audit: Identify Your Core Group – Choose a small group of people that you trust will tell you what you need to hear, not just what you want to hear. Trust is critical for this exercise because when we know the intentions are for your growth, then we know the feedback is honest and for our greatest good! Ensure that these people represent different aspects of your life – work, social, faith, community, family. Communicate Your Goal & Ask Questions – These are individual conversations, so let them know that you want to check in on your reputation, that you want to ensure it’s strong or whatever your goal in this may be. Then have some questions ready to go, for example: “Do you know my values by the way we interact?” “Do my actions align with my values?” “Do I live into my commitments?” “Am I responsive?” “What is my reputation?” Since you will be getting answers from people in different areas of your life, you may begin to see trends where people are having/seeing similar experiences with you.  Listen. Don’t Talk! – Stephen Covey once said that people often listen with the intent to reply, not with the intent to understand. Don’t try to “explain” your behavior when people are giving you feedback. Just listen and take notes. Again, this is where those behavior trends may start to emerge and you may see gaps and opportunities appear.  Perhaps you realize that the decisions you rationalized as “not a big deal”, were in fact a big deal to those around you! You won’t know until you ask and listen. Make A Plan & Act – Now, gather the information and target one or two areas that you can begin to work on.  Start with small steps to ensure that your actions and decisions are aligning with your values.  By doing this, with consistency and over time, you can make an impact and then move on to other areas.  Continue to think ‘long game’ on this! There is no […]

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Was Anyone Spotting for John Skipper?

March 24, 2018

I feel for John Skipper, former ESPN chief.  It’s hard not to, in some capacity, when you see someone’s life work unplugged and unravelled.  But here is where my mind goes after reading his fall-from-grace story – he was not alone. I grew up watching ESPN and I know a lot of what I came to love about the ESPN brand and sports was a direct result of John’s efforts and passion. As a professional, I also had the privilege of working with ESPN on numerous occasions with NASCAR, NHRA, B.A.S.S., and other sports properties.  I can tell you that the people who worked there reflected John’s attitude and vision – they were first-class people. Now, I also believe that we make and must stand by our choices.  And, like John, we are not alone. In racing, we have spotters.  These people have an elevated perspective of the race track and tell drivers what is happening in their blind spots and how to navigate through wrecks happening ahead of or around them.  There is a remarkably high level of trust between drivers and their spotters to ensure their safety and ultimately their success – as a team. I don’t know who John’s spotters were in his years of cocaine addiction, or if they tried to help and he ignored them.  But I can’t believe he was alone. Can we learn from this? Yes. Who are your spotters? Who are the small group of people in your life that are looking out for you?  The ones to tell you what you need to hear and not what you want to hear.  We may not like what they have to say, but if they are trusted, then we know from where their words are coming – and we need to listen. So, who are they? Can you rattle off their names right now?  Do they even know that you consider them your spotters? Who are you a spotter for in your life? We are all in this journey together and need each other to have our backs when we are operating in our blind spots. Career stage does not matter.  Life stage does not matter either.  We all need spotters and they need to know that we need them to shoot straight with us and that we will listen! John, I have no doubt you will rebound from this and be stronger than before!

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2 Critical Components to Rebuild a Reputation

February 4, 2018

I am often asked if a person or company can recover from a reputation crisis.  The simple answer is, “yes”, but the effort and discipline it takes to do so is not that simple and is solely up to the individual or the leadership of an organization to act upon two vital elements – consistency and time. While reputations are fragile, and once cracked can never quite be put exactly back together, recovery can be achieved if there is genuine and transparent acknowledgement of what was done, if there is clear and consistent behavior to make amends, and this is done (again) consistently over time. Robert Downey Jr., comes to mind when I think of a person who rose to prominence, fell, and then repaired his reputation to find success (and work in Hollywood) again.  Johnson & Johnson’s Tylenol brand is another example of a brand that lost confidence among consumers, but through diligent and consistent efforts, earned that trust back to regain its place as a global category leader, and a product welcomed back in people’s homes. Consistency – the key here is to recognize what actions or behaviors led to the reputation issue, make the proper amends, and then outline the ways in which you or your company will move forward in an authentic way to demonstrate your intent to regain trust and reputation – day in and day out! Downey Jr., took time to rehab his body from the addiction to drugs while also nurturing his mind and spirit to focus on what would be meaningful in his life and surrounding himself with like-minded people.  People soon saw that he was consistently working to make amends and move forward in a positive manner.  I’m not saying that the Iron Man franchise would not have happened without him, but there’s no question that his involvement and talent made it a blockbuster! Time – people can be skeptical as well as forgiving, so the critical element here is consistent behavior over time.  Commitment to a vision of regaining reputation is what will drive the consistent behavior over time.  Repetition (not only in how I ended the last two sentences) is the key to turning skeptics into supporters and from supporters to potential advocates.  Tylenol’s emergence from the cyanide tampering in the 1980s is an example of not only acting quickly (another form of time – see this story for the power of time), but also how leadership focused on creating a tamper-proof solution that would continue to demonstrate trust and reliability over time. If you or your company have been caught in a reputation crisis, it does not signal the end!  However, it will take deliberate planning to outline what must be done differently, clear communication to your family, friends, colleagues, customers or other key constituents as to what will be done differently moving forward, and then ‘walking the walk‘ each and every day!  Easier said than done, but your future and your reputation are more than worth the work! Don’t you think?

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Crisis of Values

December 24, 2017

We have a problem.  That’s right, we have a problem.  It’s not someone else’s problem – it’s our problem as leaders. The floodgates have burst opened through traditional and social media channels on the subject of people in power abusing their positions by taking advantage of those further down the organizational chart.  The storylines read of sexual misconduct, harassment, and greed, to name a few behavioral trends. Have these stories been told because people are fed up and are ready to name names? Is it because there are more news outlets willing to cover these stories? Perhaps it just took one brave person to step up and tell their story for others to find the courage to do the same?  I believe it’s a combination of all of those and more.  However, what I also know, beyond a shadow of a doubt, is that these stories shine a spotlight on the crisis of values that we see in leadership. The word values is one that we grew up hearing about and were told to reflect upon, think about, and use in our daily activities to guide us through the maze of life.  What we are seeing is a significant disregard of values by people in positions of leadership and power.  This chasm between values and behavior is what I’ve seen time and time again when deconstructing crisis situations over my 25-year career. Media reports make us first-hand witnesses to the void in the individual’s value in themselves, their relationships, their intentions, and their legacies.  Ultimately their actions, not just from a year or two ago, but some accusations spanning decades, are all being judged in the court of public opinion delivering career-shattering verdicts. These power plays have been happening for thousands of years and are not isolated to people on the public stage.  And, these behaviors are not gender based either as I think about inappropriate male student/female teacher relationships that are just as much about position and power as a senior-level executive or influential TV talking head.  But in today’s world of instant information sharing and online lynch-mob trolling, the stakes are at an all-time high. In many cases, careers have been ended, families have been split, decades of work have been unravelled, and legacies forever tarnished. And this isn’t just an issue for those in the public eye.  I can think of a person in my life who was a very close friend and was fired from his job of 10 years for embezzlement, which ended with jail time and a divorce.  Can you think of a scenario in your life that has hit close like this? What could have stopped these missteps from occurring? Some cases may have required professional counseling, however, at the foundation of this is a lack of values – plain and simple. Our values should be at the core of who we are … or, at least they should be! Our values are not negotiable … or, at least they shouldn’t be! Our values are what make us stand up for what we believe even when not popular … or at least they […]

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3 Steps to Increase Reputation Influence During Times of Uncertainty

September 20, 2017

In the HBO Game of Thrones series a manipulative character named Petyr Baelish, better known as Littlefinger, said, “Chaos isn’t a pit.  Chaos is a ladder.”  Our current world, nation, states, and communities have their share of uncertainty, some may call chaos.  But how we approach and frame up this uncertainty can actually increase our reputation influence. Now, Littlefinger looked at life and chaos through the lens of how can I climb this ladder for my benefit, even at the expense of others?  For this he ultimately met his fate on his knees with a knife at his throat. What can we learn from Littlefinger’s mindset and approach to uncertainty?  It’s simple – in times of uncertainty take your focus off of you.  There are ways for you to benefit from this that not only helps your reputation, but more importantly helps others.   That is the frame through which we should look –how can I help others during this time of uncertainty? Below are three steps that you can personalize and strategically use to benefit your family, friends, business, community, team, colleagues, customers and, yes, your reputation.  I want to stress – let’s learn from Littlefinger – this should not be done with a manipulative mindset.  People will see through that and you will end up doing more harm than good to your reputation (as well as your business and those around you!). Three Steps for building reputation influence during times of uncertainty: Understand the Impact of the Situation -Uncertainty happens on Main Street as well as Wall Street, so your focus may not be on a national or global scale.  Some of the most positive personal demonstrations of support and kindness have started at the grassroots level.  Being in touch with local or regional issues and understanding the impact is the most critical step in this process.  Start by answering some simple questions to gauge the scope, impact and your personal connection to the uncertainty. What could the impact of (insert uncertainty) be to my business industry? To my city? In my community? Within my neighborhood? Why does this matter to me? My customers? My community? My friends? Become a Conduit of Information – The old adage that ‘knowledge is power’ is quite valid in times of uncertainty.  This is the first step in providing value to those around you.  Resources and conduits of information in times of uncertainty are highly regarded.  This could be as simple as writing an email to a core group of people or posting hyperlinks with key and reputable sources on your social media channels where people can get informed.  Yes, you will need to ensure these are credible sources.  Simply put, you send out credible information, it increases your credibility.  Conversely, if you send people resources that are sketchy – well, you get the point and how it reflects upon you!  Do your homework! Share Channels of Action – Now that you’ve identified the areas of potential impact and you found sourced information, can you provide avenues for people to engage and act?  This could be as simple as coordinating a conference call to discuss an uncertainty […]

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Are You Involved or Are You Committed?

September 7, 2017

I was eating a bacon and egg breakfast the other morning and was reminded of a conversation I had with NASCAR Hall of Famer Junior Johnson several years ago around the question of involvement versus commitment. At the time, I was running the PR campaign for NASCAR’s 50th Anniversary where I had the great fortune and opportunity to meet and work with some of the legends of the sport, including Junior.  During one encounter with the former moonshiner, whose life story was put on the big screen in the 1973 movie The Last American Hero, we were talking about what it took to be successful in this sport. He smiled and said in his low voice and Southern drawl, “Well, let me ask you a question. Are you involved or are you committed?” I wasn’t sure where he was going with this, so I naively asked him, “involved or committed in what way?” Junior went on to explain his point.  “You see, success comes down to being committed not involved,” he said.  “It’s like a bacon and egg breakfast – it took two animals to make that meal and one was committed and one was involved. “Now, that hog gave you everything it had – everything – while that chicken gave you something it could make plenty more of. It wasn’t that big of a deal.” I never looked at a bacon and egg breakfast the same after that chat. So, I’ll ask you the same question as you look at your business growth or perhaps how you are leading your team or organization – are you involved or are you committed? Better yet, do you know if your team is just involved or are they fully committed?  Are they committed to your company’s goals, culture and priorities? That is a vital question to consider when a study by Gallup found that more than 70% of employees feel disengaged at the office.  What’s worse is that an Allegis Group Services study found that more than 84% percent of employees would leave their current place of employment for a company with a better reputation (Aug. 2012).  Can it get worse? Yup! A study by Glassdoor Data Labs found that less than 50% of employees would even recommend their employer to a friend (Dec. 2015)! Your team will become a reflection of you.  So, when it comes to leadership and the type of team and business you are building, do you want an office full of chickens? Nope … bring on the hogs!

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Quit Climbing Trees if You Were Made to Swim!

July 7, 2017

Quit Climbing Trees if You Were Made to Swim! I’ve been thinking a lot about the word authenticity lately.  Authenticity, in my opinion, is powerful because it calls out our uniqueness, our individuality in our thoughts, reflections and, subsequently, our actions and interactions. There’s amazing power and liberation in simply being you.  Yet why is it so hard to identify it and own it? I had so many different questions running through my head such as, what does living authentically really mean?  Is living authentically a reflection of how we see ourselves internally?  Does authenticity show itself in only certain areas of our lives?  Maybe it’s the culmination of taking multiple aptitude and personality assessment tests to understanding where our strengths lie? Better yet, maybe it’s knowing what we aren’t so good at doing? Perhaps it’s all of those things and this is a rabbit hole best left alone and I should just continue to ‘stay the course’ of what is comfortable? Sometimes the status quo can be a safe (and predictable) place. Then, one day I was scrolling through my Instagram feed and came across the picture in this post that really helped put a visual to what I was seeing around me these days and also took me back to a comment from a mentor of mine that I didn’t pay much attention to at the time. I see authenticity being a two-way street.  This cartoon points out the way the first way that some companies go about selecting key talent via ‘standardized’ process.  Which I do believe, in some ways, is fair.  For example, if a company is looking for an accountant, then there are specific skills, training and experience that are required for that role in order for the individual (and the company) to succeed. This leads me to the second way down this two-way street and that is the individual.  If you don’t have any accounting experience, then don’t put yourself in that position.  Don’t try and climb a tree if you were meant to swim!  Yeah, I know – that’s not rocket science!  But how many times do we or people we know do this? Have you ever heard the phrase, “it just isn’t a good fit”?  I used to think of that phrase as being a trite and polite way of saying that a person wasn’t doing a good job and they had to leave. I now see that ‘f’ word as being a more vital link to happiness than pacifying rhetoric. Truth be told, I used that ‘not a good fit’ message years ago when I was a manager at a public relations agency.  There was a person who was on my team that was talented, but just not strong in the area of creative work, where his role currently had him placed.  His strengths were more in line with account management.  While his performance was low in this particular area, this young man embodied the values of our agency, treated his teammates very well and was passionate about the work he delivered to our clients, so I didn’t think letting him go […]

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